Frequently Asked Questions
Placing an Order
• Why should I order from Gifts for Every Reason?
• How do I place an order?
• Is it safe to order over the Internet with my credit card?
• How can I send multiple orders to different addresses?
• Do I need to set up an account to order online?
• What is the advantage of setting up an account and does it cost anything?
• Are your prices in US or Canadian dollars?
• What methods of payment do you accept?
• Is Tax extra and How much is the Tax?
• How far in advance should I place my Christmas order?
• Can our company open a corporate account?
• Do you offer volume discounts?
• What is my order status?
• Where are you located?
• Do you ship your gift baskets internationally?
• Can you do same day delivery?
• How will my gift be shipped?
• Can you ship to P.O. boxes?
• Can I use my own shipping company/account?
• What happens if the recipient is not at home to receive your delivery?
• Will I receive a confirmation that my gift was delivered?
• What happens if it's a wrong address?
• Can I pick up my order?
• Can you customize a basket?
• Can we include our company’s promotional material to your baskets?
• Can you personalize ribbon?
• What is your substitution policy?
• Can I add alcohol to a basket?
• Does it cost to include a personalized gift card to your gift baskets?
• What is your Return Policy?
-What if the Basket is left at the door and then stolen?
-What if the Gift is received damaged?
Placing an Order
Q: Why should I order from Gifts for Every Reason?
A: We design and make all the Gift Baskets ourselves at our location, giving you the best price, selection and freshness. We offer quick delivery with same day service in some cases. We stay in touch with you every step of the way from ordering, to customizing to getting you a confirmation of delivery and even following up with you after delivery.
Q: How do I place an order?
A: Orders can be placed online 24/7 via our secure server at www.giftsforeveryreason.com. Orders can also be placed via phone Monday through Friday 9am-5pm by calling 905-430-9894 or by sending an email to [email protected]
Q: Is it safe to order over the Internet with my credit card?
A: Yes! At Gifts for Every Reason, we have been accepting credit cards online since 2003. We use Internet Secure to handle all credit card processing. A credit card number, expiry date, 3/4 digit security code and credit card billing address are required to process ALL orders, to ensure YOU have the card with you and have authorization to use it. Make sure to CALL or EMAIL us if you DO NOT receive an email receipt of the order to ensure the order went through.
Q: Can I send multiple orders to different addresses?
A: Yes, multiple orders can be entered through our secure website and shopping cart. Click on this LINK to see a how to video - Once the gift has been selected, before clicking ADD to CART, above it you will see a box that says "Send To" click on 'add name below', then type in a name next too it. Now Click 'add to cart'. during checkout you'll be able to edit the various delivery addresses.
Multiple orders can also be emailed in either MS Word or MS Excel format to [email protected].
Q: Do I need to set up an account to order online?
A: No. Orders can be placed as a guest and no order information will be saved for subsequent orders.
Q: What is the advantage of setting up an account with Gifts for Every Reason and does it cost anything?
A: Setting up an account is free and gives you access to many more features of our website including
• Saving your billing information (excluding credit card details) to make orders quicker and easier.
• Address book – to make sending to favourite people quicker and easier.
• Order History – See past orders including message card and photos along with the ability to resend the same gift again, or to someone else.
• Build a Wish list of your favourite gift ideas, email them or print them as your personal brochure. Wish lists can be saved for later access.
Q: Are your prices in US or Canadian dollars?
A: All our prices are in Canadian dollars and will be settled in Canadian funds.
Q: What methods of payment do you accept?
A: Gifts for Every Reason accepts MasterCard, Visa and American Express. Companies might also pay by company cheque, however, a corporate account will first need to be established.
Q: Is Tax extra and how much is the Tax?
A: Yes, tax is additional and is applied to the province of the shipping address as follows: NS-15%
NWT-5% Yukon-5% Nunvit-5%
Q: How far in advance should I place my Christmas order?
A: Holiday gift baskets are one of the most popular products of the year and many designs do sell out. To avoid disappointment we suggest placing your order as early as possible and selecting a later ship date. Our Holiday gift designs will be available for viewing by the end of September. For larger custom orders we suggest contacting us as early as possible for best product availability.
Q: Can our company open a corporate account?
A: Yes, contact customer service for a Corporate Account Application form. Please note that we are unable to open new accounts in the month of December.
Q: Do you offer volume discounts?
A: Yes, we work with many leading companies and have a range of incentive options available. For orders over $1,000.00 please contact customer service for more detailed information.
Q: What is my order status?
A: Once delivered, a confirmation of delivery email will be sent out. If you are ever not sure what the status is of your order, send us an email and we will look up your order and advise you of the status.
Q: Where are you located?
A: Our office is located in Whitby, ON (just 15 minutes from Toronto). All of our gift baskets ship from our Whitby location.
Q: Do you ship your gift baskets internationally?
A: Due to costly duty/border fees and longer delays in shipping to the USA, our gift baskets and edible fruit arrangements are only shipped within Canada. HOWEVER, for gifts to the USA, please visit the USA category for a list of gift baskets our partner company ships within the USA.
Q: Can you deliver Same Day?
A: Most orders received by 9:00 AM may be able to be delivered Same Day (except during our peak holiday times). To ensure freshness, ALL baskets are made when you place the order. Our staff needs time to make and wrap your gift basket before the courier comes at 10.00 am to do their pick up for the day.
Q: How will my order be shipped?
A: Local hand delivery areas are shipped with a local courier and delivered wrapped in cellophane with a hand made bow. All other areas in Canada (outside our local area) are shipped via UPS and Canada Post. Shipped baskets are wrapped with bubble wrap and packed in boxes cushioned with heavy Kraft paper. Cardboard inserts are used to provide extra protection. Note: ONE delivery attempt is included in the cost of the basket. Re-Delivery due to an incorrect address, or a change in address are subject to an additional delivery fee of $25
Q: Can you ship to P.O. boxes?
A: NO. We require a physical street name and number to ensure your gift is properly delivered.
Q: Can I use my own shipping company /account?
A: Yes. We are happy to ship any of our products using your Fedex account or courier of choice. Please advise at time of ordering.
Q: What happens if the recipient is not at home to receive your delivery?
A: For Local Deliveries - If no one is at home when our drivers attempt delivery, our drivers may call the recipient to see where they can safely leave the gift basket (IE front porch, with a neighbor etc). If the driver cannot reach the gift recipient, they may leave a message (if possible) and the driver will leave the package at a safe place without obtaining a signature. If the gift cannot be left safely and no one can accept the delivery, re-delivery will be necessary. A re-delivery charge may be required at an additional charge of $25. We will try to avoid the re-delivery but will not leave a gift in an unsafe place. We will arrange the re-delivery for the next day. Re-delivery will not be made until we have received the re-delivery payment.
A: For Deliveries Outside of the Local Delivery Area – UPS, Purolator, Canpar or Canada Post- do not contact the recipient if no one is at home. They will leave the package at the front door if they feel it is safe to do so. If they do not feel it is safe to leave it at the front door, they will leave a notice indicating where the gift can be picked up by the gift recipient (e.g. at the post office or a Drop Box).
Q: Will I receive a confirmation that my gift was delivered?
A: Yes, an email will be sent to you once your gift has been delivered to the address provided.
Q: What happens if it's a wrong address?
A: Gifts for Every Reason is NOT responsible for incorrect addresses. We do NOT check each address to ensure it exists. We do NOT call ahead for deliveries. If the courier cannot find the address, or the person has moved a redelivery fee of $25 plus tax will be charged to deliver it to a new address.
Q: Can I pick up my Gift Basket from your office?
A: Yes pick up is available from our Whitby Location. During checkout, use your address for both billing and shipping. Under coupon, use code pickup and a $20 discount will be applied. Please state date and time of pick up under the comments section. Fresh fruit cannot be picked it up.
Q: Can you customize a basket?
A: Yes. We can customize any of our gift baskets or create a gift just for you. During the month of December, we are unable to do custom designs due to the high volume of Christmas orders.
Q: Can we include our company’s promotional material to your baskets?
A: Yes. We are always happy to include your promotional material into our baskets. We do not charge any additional fees to include your items.
Q: Can you personalize ribbon?
A: No. At this time, we do not have personalized ribbons.
Q: What is your substitution policy?
A: Gifts for Every Reason reserves the right to substitute unavailable products for one of equal or greater value.
Q: Can I add alcohol to a basket?
A: YES, Gifts for Every Reason, is fully licensed to purchase and deliver alcohol on behalf of customers according the rules set by the LCBO. Any alcohol added to a basket is subject to a $10 liquor surcharge which allows us to purchase the alcohol on your behalf.
Q: Does it cost to include a personalized gift card to your gift baskets?
A: NO. We offer complimentary gift cards with all our gifts. All you need to do is fill out the form with the desired message at the time of ordering. Please remember to add your name so the recipient knows who’s the basket is coming from. Also, check for spelling mistakes. We often deal with dozens of orders in a daily basis and sometimes it’s impossible to catch a misspelling, so please make sure to check the information provided is correct.
Q: What is your Return Policy?
A: If for any reason you are not 100% satisfied with your product and would like to return it, we will gladly do so provided that the gift basket has not been opened. Returned baskets must be returned to Gifts for Every Reason in the same manner as they were originally shipped.
PLEASE NOTE - For returned gift baskets a 30% re stocking fee will be applied in addition to the cost to ship the gift back to us $25.
Q: What happens if the bottle or jar broke in the basket and ruined the contents due to freezing:
Due to extreme cold temperatures across Canada we are no longer able to provide refunds for baskets containing bottles and jars with liquids that freeze during transit or those left at door and not brought inside for hours. A refund will NOT be possible. Please select your gift accordingly.
Q: What happens if the Basket was left at door and then stolen?
Gifts for Every Reason is not responsible for gifts that have been delivered and stolen.
Q: What happens if the Basket was received damaged?
We take great care in ensuring gifts arrive on time, and in good condition. For damages, please take a photo of the gift, the box it came in etc so that we can investigate and proceed accordingly. Damaged gifts may be asked to be returned and inspected.